Due to the Covid-19 situation, the following is very important to keep in mind when placing an order:
- TIME DELAYS:
- US orders may take 12 days + shipping time to arrive.
- In extreme cases, it may take up to 1 month.
- While Covid-19 is still in effect for the US, I do not recommend international orders be placed if they are time-sensitive in any way (example: a gift needed by a certain date). The only exception to this is if the order is for a delivery address in Canada Or if the order is placed 6 months or more in advance of the date required. All other orders need to be placed with these limitations in mind, understanding that international shipping and border customs are highly impacted by Covid-19 and delivery dates cannot be guaranteed. Please also note that tracking is not available for orders outside of the US, so once the item is in the custody of border customs, it's untraceable.
- Shipping from the US to most parts of Canada is still operating within normal limits.
- All items except original art and books are print-on-demand. This means I do not keep inventory in my studio or handle these items. A professional printing company in California that handles these items for me is world class and usually fulfills orders very quickly. Many orders would be delivered within 5-7 days pre-Covid. Since the pandemic, manufacturing, supply chain, and shipping speeds have been greatly impacted across the US. Some factories are required to operate within certain restrictions (based on their location and other factors) that can result in some orders taking much longer to fulfill than before. In extreme cases, it may take up to a month for delivery, though most arrive within 2 weeks.
QUESTIONS: email abbygarrettartVIP@gmail.com for all order questions.
- If you have questions about an item or delivery time, please ask them before placing your order when possible.
- If you are ordering a book, original art, or an art print and need it by a certain date, please contact me ASAP so I can help. In the case of "studio items" (art and books), I have some control over speed and can help more when it comes to shipping and fulfillment. Just be sure to select the appropriate shipping speed at checkout, as that's something that usually can't be changed later.
- If your tracking number has not updated with tracking info in a week, please email me ASAP so I can check with the post office or shipping service. Remember that international orders by default do not come with tracking.
- Sizing information and other important details are provided for all items. Additional questions regarding size, etc. should be sent to the above email address.
- Please make sure the address information associated with your PayPal account or payment method is correct before placing an order. Otherwise, time delays and other complications may occur.
EMAIL ALL Questions/Concerns to: abbygarrettartVIP@gmail.com